Privacy Policy

What information do we collect?

We collect information when you fill out a form, use the chat, book a time, call the number on our site, or just visit the site.

Information you give us

• Your name, email address and phone number.
• The address and details of the home you want to sell.
• Anything you type into our forms or chat, any message or photo you send us, and the time you pick if you book a call or a visit.

We may save what you have typed into a form or the chat even if you never press the submit button. That lets us follow up if you get interrupted. Contact us if you would like it removed.

Information collected automatically

• The pages you look at, how long you stay, and what you click, tap or scroll.
• Your device, your browser, and your approximate location (worked out from your IP address).
• How you found us, such as which ad, search or link you clicked. We save this in cookies in your browser.
• Replays of your visit. Some of our tools record how a visitor moves around a page, including mouse movement, clicks and scrolling.
• Information from the tools listed below, which may recognize your browser if you have visited us before or seen our ads on other sites.

How do we use your information?

We use it to:

• Reply to you and follow up by phone, text, email or chat, and make you a cash offer.
• Set up calls and visits.
• See which of our ads, pages and phone numbers bring us real sellers, and improve our site.
• Decide when to show you our ads on other websites and apps, and when not to.
• Protect our site and our ads from bots, fake clicks and fraud.
• Keep records and follow the law.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not collect credit card information.

Do we use 'cookies' and similar technology?

Yes. Cookies are small files that a website saves in your browser. We and the companies we work with also use similar tools: small pieces of code called tags or pixels, and information stored in your browser or on your device. We use them to remember how you found us, count visits, measure our ads, and record how visitors use the site.

We set some cookies ourselves. They save where you came from (the ad, search or link), the page you landed on, and a random visitor ID, and they last up to 90 days. The click ID that an ad platform adds to the link you click is saved for up to 30 days (up to 90 days for Facebook and Instagram).

The companies listed below set their own cookies too, and they can use them to recognize your browser on other websites.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. Turning cookies off limits some tracking, but it does not stop all of it.

Which tracking, analytics and advertising tools do we use?

These tools run on our site or receive information from it. Each one is run by another company and has its own privacy policy. All of them use cookies or similar technology.

Ad audiences and scrambled contact details

When you give us your contact details, for example by filling out a form, booking a time or calling us, we may send a scrambled version of your email address, phone number, name and ZIP code to advertising companies, including Google, Microsoft, Meta (Facebook and Instagram) and OpenAI.

"Scrambled" means the details go through a one-way formula (called hashing) before they leave our systems. The advertising company then checks the scrambled details against its own users. If it finds a match, it can do two things:

• Tell us that an ad you saw led to your request, so we know which ads work.
• Show, or not show, our ads to you on its own sites and apps.

We may also send your IP address, browser details and ad click ID with these reports. We may send the same kind of scrambled details for the people on our own contact lists so that we can show ads to some of them and leave others out. Scrambled is not the same as anonymous: a company that already has your email address or phone number can match it.

Some tools listed above, such as Pearl Diver, can also build lists of website visitors inside our ad accounts so that we can show those visitors our ads.

We do not sell your information. To be left out of these audiences, see Your choices.

Who do we share your information with?

We do not sell your information. We share it in these ways:

• With the companies that help us run our business. They host our website and database, keep our customer records, send our emails, texts and calls, book appointments and run our chat. They handle your information for us.
• With the analytics and advertising companies listed above, in the ways this policy describes.
• When the law requires it, or to protect our rights, our customers or others.

Third-party links

Our site may link to other websites. We do not control them, and this policy does not cover them. We do not offer third-party products or services on our website.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes on our Privacy Policy page.
• You can change your personal information by emailing us or by calling us.

How does our site handle Do Not Track signals?

Our site does not respond to Do Not Track (DNT) signals or similar signals sent by your browser. There is no common standard for how a site should respond to them, and the tools listed above keep running whether or not your browser sends one. See Your choices for ways to opt out.

Does our site allow third-party tracking?

Yes. The companies listed above can collect information about your visit to our site, and some can combine it with what they know about you from other sites and apps. That is how they measure our ads and decide when to show them to you. We do not control everything they do with that information, so please read their privacy policies.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

Nevada residents

Nevada law lets residents ask a website operator not to sell certain personal information it collects online. We do not sell your information. If you would like to make that request anyway, contact us using the details below.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the bottom.